FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

• To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can provide your shipping and payment information to complete the order. If you need assistance, feel free to contact our customer support team.

 

2. What payment methods do you accept?

• We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and more. Payment options may vary depending on your location.

 

3. How will my order be shipped, and what are the shipping costs?

• We offer various shipping options, and the cost depends on the shipping method selected and your location. Shipping details and costs will be provided during the checkout process. We strive to ensure secure and timely delivery of your order.

 

4. Do you ship internationally?

• Yes, we do ship internationally. Please note that shipping costs and delivery times may vary depending on the destination country. International customers are responsible for any applicable customs fees or import duties.

 

5. Can I track my order?

• Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status and location of your package during transit.

6. What is your return and exchange policy?

• We want you to be completely satisfied with your purchase. If you receive damaged or defective items, please contact our customer support team within 7 days of receiving your order. We will provide instructions for returns or exchanges.

 

7. Do you offer wholesale or bulk purchasing options?

• Yes, we offer wholesale and bulk purchasing options for businesses, bars, and restaurants. Please get in touch with our sales team to discuss your specific needs, pricing, and availability.

 

8. Can I cancel or modify my order after it has been placed?

• We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but it may depend on the status of your order.

 

9. Are your products dishwasher safe?

• Many of our products are dishwasher safe; however, we recommend checking the care instructions provided with each item to ensure proper maintenance. Some delicate glassware may require hand washing to preserve their longevity and clarity.

 

10. How can I contact your customer support team? - You can reach our dedicated customer support team at cheers@sipcase.com. We are here to assist you with any questions, concerns, or assistance you may need.

If you have any other inquiries or require further information, please don't hesitate to contact us. We are committed to providing you with exceptional service and the best barware and drinkware products.